Privacy Policy

1. Who We Are

SML Scrap & Property Maintenance is a sole trader business based in Southend-on-Sea, Essex. We are the data controller for any personal information you provide to us.

You can contact us by phone on 07500 133 852 or via the contact form on this website.

2. What Information We Collect

We only collect information you voluntarily provide to us. This may include:

• Your name
• Your phone number
• Your email address
• Details of the service you are enquiring about
• Any other information you choose to include in your message

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry or quote request
• Arrange and carry out the services you have requested
• Contact you about your booking or job

4. Our Legal Basis for Processing

We process your personal data on the basis of legitimate interests — specifically, to respond to your enquiry and provide the services you have requested. Where we enter into a contract with you, processing is also necessary for the performance of that contract.

5. How Long We Keep Your Data

We retain your contact details and job information for up to 2 years after your last interaction with us, in case you need to follow up on previous work. After this period, your information is securely deleted.

6. Who We Share Your Data With

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information with trusted service providers who help us operate our business (such as our website platform), but only to the extent necessary and under appropriate data protection agreements.

7. Cookies & Website Analytics

Our website may use cookies to help it function correctly. We do not currently use third-party analytics or advertising cookies. If this changes, we will update this policy and seek your consent where required.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (the 'right to be forgotten')
• Object to or restrict how we process your data
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

9. How to Exercise Your Rights

To exercise any of your rights, or if you have any questions about how we handle your data, please contact us by phone on 07500 133 852 or via the contact form on this website. We will respond within 30 days.

10. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page will always reflect the most recent version. We recommend checking back periodically.